Returns And Refund Policy

Refund Policy
Refunds will be given at the discretion of Casamorry Home Décor Sdn Bhd (437967-T) (Casamorris).

ORDER CANCELLATION

Before Delivery
If you have a change of heart, you can cancel at any time within 7 days from your purchase date and before your item is dispatched. Simply contact us and we’ll cancel your order and give you a refund.
Unless otherwise specified for particular products, any order(s) cancellation by customer(s) within 7 days from the purchase date and days prior to the delivery date, we shall deduct an administrative fee of 5% from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.
Order(s) that are more than 7 days from the purchase date is not cancellable and non-refundable. However, you may still CHANGE your item(s) selection 3 days prior to the delivery date. The item(s) you are changing must be the same or not less than your original item value. If the new item(s) costs more, you will be charged the difference before setting up the exchange.
Note: MADE TO ORDER / CUSTOM MADE item(s) order is only cancellable within 3 days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.

After Delivery
If you decide your piece isn’t right to your space, no worries, we do provide our 7-DAYS SATISFACTION GUARANTEE. You have up to days from the date of delivery to exchange/return your item(s).

RETURNS & REFUNDS
If you decide your piece isn’t quite right, you have up to days from the date of delivery to return your item(s).
To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a Return Collection fee (refer Table below) and an Administrative Fee of 5% from the item(s) amount.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 per item Repackaging Fee.
Once the item is back at our warehouse it will be inspected by our team to check if it is in as-new condition we will issue a refund less Administrative Fees, Repackaging Fees (if applicable), and Collection Fees.
Note: NOT APPLICABLE for MADE TO ORDER / CUSTOM MADE item(s) /Home Decor & Accessories.

Collection/Delivery Zone Collection Fee
Standard Zone As per the delivery fee per item,
capped at RM250 (standard) /RM350 (standard+) per trip.
Standard+ Zone
Outstation Zone A ( Perak, Penang, Melaka, Pahang, Negeri Sembilan) MYR 350 per trip
Outstation Zone B (Kedah, Terengganu, Perlis, Kelantan) MYR 450 per trip
Note:
The collection/exchange date is subjected to Casamorris truck’s schedule.
For the OUTSTATION zone, the collection/exchange date is subjected to Casamorris MONTHLY truck’s schedule.
Kindly contact our delivery team or email to sales@casamorris.com.my for further details.

Frequently Asked Questions

Here are the FAQs and Answers for our home makeover services.
Please contact us if you have other questions which are not listed below.

FAQ

1. I’m interested in your home makeover, tell me how to get started?

Click “Quick Cost Estimation” and fill in the questions listed there. AfterSubmission, we will contact you within 2 working days.

2. What is the process of makeover for rental investment?

It takes 5 simple steps:

Step 1 : Our Design Consultants will discuss with you to understand the market rental rate of your property, your preferred design theme and budget.

Step 2 : We will then propose some design concepts and guide you to select the design based on the targeted tenant. 

Step 3 : A commitment fee of RM1,000 will be collected from you so that we can start designing and showing you 3D design concepts of your house.

Step 4 : Then we will propose the key furniture (e.g. TV cabinets, dining sets, sofas, bedding, lighting …) and soft furnishings (curtains, rugs…etc) according to your budget.

Step 5 : Once you’re happy with the makeover proposal, we will collect 50% down payment and start the makeover works immediately after getting the items from you i.e. the keys to your property, the renovation permit from your property's management

3. What is the process of makeover for own stay?

It takes 5 simple steps:

Step 1 : Our Design Consultants will discuss with you to understand your needs (own stay or rental) preferred design style and your budget. We need from you the floor plan and some photos of your house.

Step 2 : We will then propose some design concepts and guide you to select the design style you like. We will also discuss your storage needs such as build-in cabinets/ wardrobes.

Step 3 : A commitment fee of RM1,000 will be collected from you so that we can start designing and showing you 3D design concepts of your house.

Step 4 : Then we will propose the key furniture (e.g. TV cabinets, dining sets, sofas, bedding, lighting …) and soft furnishings (curtains, rugs…etc) according to your budget.

Step 5 : Once you’re happy with the makeover proposal, we will collect 50% down payment and start the makeover works immediately after getting the items from you i.e. the keys to your property, the renovation permit from your property's management.

4. How long it takes for a makeover?

- Condo: 30-4 working days

- Linked House: 40-60 working days.

- Semi-D & Others: TBC

5. What does a makeover consist of?

Generally, the makeover consists of basic furniture pieces such as sofa, coffee table, dining set, queen size bed, lightings and soft furnishings such as curtains, cushions, rug and decorative accessories. Wall treatments and laminated floorings may be included if needed. A list of items will be provided along with the cost estimation.

6. What does a makeover not consist of?

Our makeover plan is based on the interiors of the existing house layout. We do not undertake renovation, plaster ceiling, M&E, repair or wet works such as retiling, demolition of walls, partitions and extension works.

If you engage our services, all necessary wet works/repair works must be done on your own before we can proceed.

We can help to recommend contractors for the renovation, plaster ceiling, wet works and built-in cabinets if needed.

7. How do I get a quotation for the makeover?

Firstly, you can get a rough quotation by clicking " Quick Cost Estimation " and fill up the details as required.

The cost estimation is based on your property size and conditions. We will then a arrange a meeting to further discuss your needs and other items that can be added or removed such as those already provided by the developer (kitchen cabinets, electrical appliances…etc.)

8. What locations do your service cover?

Our makeover services currently cover Klang Valley and most areas within Selangor. Other areas in other states of Peninsular Malaysia may also be served on case-to-case basis depending on the contents of the projects.

9. Do you charge for a quotation and site visit?

All our cost estimates, site visits, and consultations are free of charge. However, right now our service mainly covers the Klang Valley areas. For other states, we will discuss the home makeover project via Zoom meeting and arrange site visit only when it is necessary.

10. Will you help me to find a tenant after the makeover?

Sure! After the makeover, we can connect you to a few area specialist agents to help find a suitable tenant. This service is FOC. This is up to you to close a deal with them and finalize the commission rate. We also take professional photographs of your finished unit for free. The photos can be used to showcase and advertise your house for rental purposes.