Returns And Refund Policy
Refund Policy
Refunds will be given at the discretion of Casamorry Home Décor Sdn Bhd (437967-T) (Casamorris).
ORDER CANCELLATION
Before Delivery
If you have a change of heart, you can cancel at any time within 7 days from your purchase date and before your item is dispatched. Simply contact us and we’ll cancel your order and give you a refund.
Unless otherwise specified for particular products, any order(s) cancellation by customer(s) within 7 days from the purchase date and 3 days prior to the delivery date, we shall deduct an administrative fee of 5% from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.
Order(s) that are more than 7 days from the purchase date is not cancellable and non-refundable. However, you may still CHANGE your item(s) selection 3 days prior to the delivery date. The item(s) you are changing must be the same or not less than your original item value. If the new item(s) costs more, you will be charged the difference before setting up the exchange.
Note: MADE TO ORDER / CUSTOM MADE item(s) order is only cancellable within 3 days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.
After Delivery
If you decide your piece isn’t right to your space, no worries, we do provide our 7-DAYS SATISFACTION GUARANTEE. You have up to 7 days from the date of delivery to exchange/return your item(s).
RETURNS & REFUNDS
If you decide your piece isn’t quite right, you have up to 7 days from the date of delivery to return your item(s).
To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a Return Collection fee (refer Table below) and an Administrative Fee of 5% from the item(s) amount.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 per item Repackaging Fee.
Once the item is back at our warehouse it will be inspected by our team to check if it is in as-new condition we will issue a refund less Administrative Fees, Repackaging Fees (if applicable), and Collection Fees.
Note: NOT APPLICABLE for MADE TO ORDER / CUSTOM MADE item(s) /Home Decor & Accessories.
| Collection/Delivery Zone | Collection Fee |
| Standard Zone | As per the delivery fee per item, capped at RM250 (standard) /RM350 (standard+) per trip. |
| Standard+ Zone | |
| Outstation Zone A ( Perak, Penang, Melaka, Pahang, Negeri Sembilan) | MYR 350 per trip |
| Outstation Zone B (Kedah, Terengganu, Perlis, Kelantan) | MYR 450 per trip |
The collection/exchange date is subjected to Casamorris truck’s schedule.
For the OUTSTATION zone, the collection/exchange date is subjected to Casamorris MONTHLY truck’s schedule.
Kindly contact our delivery team or email to sales@casamorris.com.my for further details.