Help & FAQs
For orders with bulky furniture, we will contact you to pre-schedule your desired delivery date and time slot. Delivery slots are subjected to availability, but if you have any specific request, feel free to write in to email@example.com with your order number, our customer service agent will see how to meet your request.
We have 2 general slots for delivery:
Morning Slot: 9:30am to 12:30pm
Afternoon Slot: 1:30pm to 4:30pm
Kindly note that delivery slots are subject to change according to our routing conditions. In case there is a change of time, you will be informed at least 1 day earlier about new delivery time via SMS. Should there be any unforeseen delay (i.e. bad weather or bad traffic) to your schedule, our delivery team will also keep you updated on the day itself.
For smaller orders, you will be redirected to our scheduling calendar to pre-schedule your desired delivery date. Delivery slots are subjected to availability, but if you have any specific request, feel free to write in to firstname.lastname@example.org with your order number, our customer service agent will see how they can help with your request!
We have 1 slot for courier delivery:
Morning Slot: 9:30am - 5:30pm
Our courier team will get in touch with you on the day of delivery prior to reaching. If you will not be at home and would like them to leave your parcel in the riser or with your neighbour, feel free to reply to them directly!
There are 2 ways you can easily change your delivery date:
i) You can fill the remark box before proceed to checkout, also you can use contact us or live chat for any changes.
ii) Send us an email
Lastly, you can also send us an email at email@example.com with your order number, your preferred delivery date and time slot. Currently, we only offer two slots: 9:30am to 12:30pm, or 1:30pm to 4:30pm. All delivery slots are subjected to availability.
Congrats on the new home! Yes, we can hold your order for up to 3 months from the date your items arrive in our warehouse. For furniture orders, you'll be able to choose any delivery date within 3 months from the date your order will be ready for delivery.
If you need to hold your order for more than 3 months, feel free to write in to firstname.lastname@example.org and we'll see what we can do for you!
Some of the items in your order may not be stocked up in our warehouse and take some time to be ready for shipment. If you want to receive part of your order first, feel free to write in to us at email@example.com and our customer service team will be able to arrange for you. However, this will subject to additional delivery charges.
To help you save on your delivery charges, we consolidate your items and only deliver it to you when all the items are ready in our warehouse. If you want to receive some items first, please send us an email at firstname.lastname@example.org, stating your order number and the items you would like to receive first, and your preferred delivery date. Please note that it will be subject to extra delivery charges.
Yes we do deliver on Saturday (but not Sunday), between 9:30am to 12:30pm or 1:30pm to 4:30pm depending on delivery areas. Presently, there is no extra charge for Saturday delivery.
Also a gentle reminder that some condominiums have restriction on delivery time (i.e. no delivery after 5pm or on weekend), so please check with your condo management before making the arrangements! We should not be blamed for any failed delivery attempt due to the management restriction. If you have any special request, feel free to write in to email@example.com and we'll see what we can do for you!
We have a selection of our products available for viewing at our showroom. Due to space limitation, we are not able to display everything on our website.
Before making a visit, you can view what products we have here. We also have fabric and wood sample swatches at our showroom for your touch and feel.
Self-Collection at Warehouse
Once we receive your order, our warehouse delivery team will contact customers via call/WhatsApp within 3 working days to make an appointment for your self-collection date.
At least 2 working days prior to the self-collection date needed for our warehouse to prepare and ready your ordered item(s).
Made to order item(s) and pre-order item(s) will have a longer self-collection period.
Time Frame for Self-collection at Warehouse
Monday – Saturday: 2 pm – 5 pm (exclude public holiday)
Customers have to bring the proof of the Sales Order upon self-collection.
Customers have to arrange their manpower and own transportation suitable for the product(s) ordered.
No, we don’t have this service yet.
Yes, some of our products can be customized. Please email to firstname.lastname@example.org and let us know what you like as detailed as you can. Our Customer Happiness team will try their best to see what they can do for you!
Yes you're in luck! We offer FREE interior styling advices to all our customers. Simply write in to email@example.com and our interior stylist will be replying to you with free styling tips and recommendation, or feel free to check out our blog or Instagram for some styling inspirations!
Yes we do! Discount will vary depending on the quantity and value of your purchase. Simply send an email to firstname.lastname@example.org with your name, contact number, company name, and the details about your order, we'll get back to you by the next working day!
PLACING AN ORDER
An email will be sent to you about the status of delivery. Tracking number will be provided.
You can track details from Dashboard > Order History > Order details.
You can get discount by entering the discount code in payment page
Not applicable at the moment.
All prices stated on our site are in Malaysia Ringgit. Orders will also be charged in MYR.
Yes, all taxes are included in the price stated
We currently accept:-
Any credit or debit card payments from Visa, Mastercard and American Express
GHL & Atome instalment payment plan
Oh no! Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
Yes, orders above RM3000 are eligible for the following 0% instalment plans: atome Instalment Plan (for orders above RM3000)
Our collaboration with atome provides you with 0% interest financing option, allowing you to split your payment into 3 instalments paid over the span of 3 months. The instalment plan is available to all residents of Malaysia aged 18 and above, with a debit or credit card issued by any bank. Only eligible for orders above RM3000.
Here are the steps:
i) Add items to your cart
ii) Select atome as your payment gateway choice
iii) Pay 1/3 upfront with either debit or credit
iv) Customer will receive item first and pay remaining according to instalment plan. Payments will be automatically charged to your debit or credit card every month.
Please refer to our Shipping Policy for more info.
We deliver to any street address in West Malaysia, excluding restricted areas like Pulau Langkawi. If you're unsure of whether we delivery to your area, do send an email to email@example.com to check with our Customer Service team.
ABOUT MY ORDER
No problem! Simply send your order numbers to firstname.lastname@example.org, along with your preferred delivery date and time (if you have not previously indicated one). Please note that if you combine your orders, we will wait for the last item to arrive at our warehouse before delivering all your items.
Your delivery fee for one of the order will be refunded to your original mode of payment, where applicable.
It's okay to change your mind! Our Customer Service team will gladly exchange your item for another if it is of the same price or less. The difference will be refunded to your original mode of payment. Simply send us an email at email@example.com with your order number and the items you would like to change.
If you'd like to change for another item of higher price, you will need to place a separate order for the new item. We will then cancel and refund the value of the item you don’t want. For security purposes Casamorris does not store your payment details, so we will not be able to charge the difference unless you place another order. After placing your new order, send us an email at firstname.lastname@example.org, stating your two order numbers and the item you would like to cancel.
However, if your order has left our warehouse, you won’t be able to change your order but you may request for a return instead (read more about our Return Policy and its costs).
Yes, to carry up the bulk furniture without an elevator, we will be charging Staircase Fee from RM30-RM100 or higher fee on case-to-case basis. This amount will be payable directly to the delivery team before they bring the goods up. However, this is subject to your agreement and that delivery can be carried out safely via staircases in a non-hazardous manner.
If our delivery team is unable to proceed with the delivery via elevators (e.g. furniture is unable to fit into the elevator or a working elevator is unavailable), Casamorris reserves the right to cancel the delivery and refund your order less 15% or RM200 whichever higher as processing fee.
Disclaimer: Casamorris reserves the right to cancel any delivery in exchange for a full refund, at our sole discretion if it is deemed not feasible for the job to be carried out safely.
Simply write in to email@example.com with your order number and new address at least 3 working day before your scheduled delivery and our customer support team will update our system for you!
Do note that all our deliveries are routed back to back based on location, we seek your understanding that we will not be able to cater to last minute request to change address. Once your order has been dispatched for delivery, Casamorris reserves the right to reschedule the delivery date should there be a last minute change of delivery address.
RETURN & EXCHANGE
We're so sorry the item did not reach you in good condition! We are happy to arrange for a prompt replacement or repair. Simply request for a replacement or repair by email us at firstname.lastname@example.org for our Customer Service agent to follow up with you directly. You can also contact us or the live chat with us.
No Questions Asked 7-Day Return Policy
Yes, if you change your mind, don't sweat it! You may return your purchase to us within 7 days of the date you received the item (subject to Return Eligibility below), no questions asked.
Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at email@example.com with your order number and images of the item you want to return.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. You can also request for a replacement by email.
Please ensure that your items meet all of the following returnable conditions: • Within 7 days after delivery
• The product to be returned is at new condition and unused
• Original packaging
• Item is not under/ marked as “As-Is” or "Final Sale" or “showroom displayed set” (indicated on the product page).
The following conditions are NOT eligible for return:
• "As-Is" or "Final Sale" or “showroom displayed set” items
• Self-assembly items
• Items that have been removed from their original packaging
• Products damaged resulting from misuse, abuse, or dirtied after delivery.
Casamorris reserves the right to reject any return if item does not meet all of the above conditions.
Non-exchangeable and Non-returnable items include:
Pillows, Bolster, Cushion Covers &; Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.
As shipping is a hard cost we incur from logistics, please note that all delivery costs (where applicable) are non-refundable, and there is a return fee at 15% of the price you paid for the item.
As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price - Delivery Fee - Return Fee (15% of Final Paid Price)
1) Email us at firstname.lastname@example.org, our customer service team to get back to you within 2-3 working days to arrange the pickup of the item. 2) After item is returned to our warehouse, your refund will be processed and you will receive an email notification. The refunding process will take the bank 5 - 7 working days for the refund to appear in your credit card account or reflect in your next monthly statement.
Voucher codes cannot be reissued if you return your order. It means you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
If you have successfully used Atome as your payment method for your order and settled the corresponding payment amount, the only refund method is by Atome and the sum refunded will be according to the terms and condition agreed by you and Atome.
Oh no! We're sorry your order is not completed. Simply write in to us at email@example.com with your order number and our customer service agent will be able to look into it and have the missing item redelivered at your earliest convenience.
Oh no! We're really sorry for delivering the wrong item to you! Simply write in to us at firstname.lastname@example.org with your order number and our customer service agent will be able to look into it and arrange an exchange for you promptly. It'd be ever helpful if you could attach a photo of the packaging (reflecting the order number) to aid in our investigation process in case the parcel got swapped accidentally during the delivering process.
All refunds will usually be processed within 3 working days after collecting back the returned goods. For cancellation (before an item has been shipped), your refunded amount will also be processed within 3 working days. Depending on your bank's clearing out policy, it may take the bank another 7 - 10 working days to reflect the refunded amount in your account.
All refunds will be processed back to your original mode of payment unless otherwise stated.
Not applicable at the moment.
We're sorry to see you go! If for any reason you would like to do so, simply write in to email@example.com with your account email and our customer service agents will help you with your request.
Log into your Casamorris account. Click My Profile to change your information.
Or you can write in to firstname.lastname@example.org with your account email and the changes to be updated and our customer service agents will be happy to help you with your request!